Frequently Asked Questions

Private rooms are reserved for special events and functions and require a minimum spend of $850.00 on a preselected Firepit menu. Private rooms are subject to availability.

Yes you can! We love hosting gorgeous events at The Paper Mill Food! You or your stylist is able to bump in an hour before your event start time. However, please advise us of your styling ideas prior to booking to ensure there is enough space for your guests to enjoy your special occasion comfortably.

Lunch time reservations need to be finished and bumped out by 4:30pm at the latest. Dinner reservations have until 11:00pm for guests to leave and suppliers to bump out, as this is when the venue closes. The Firepit kitchen closes at 10:00pm

For groups of 12 or more adults, we strongly encourage a preselected menu. This will dramatically cut your waiting times for main meals and increase the efficiency and overall flow of the event too.
You are more than welcome to supply your own cake and/or mini desserts, however there is a cakage fee of $5.00pp that will apply to every guest. This covers refrigerated storage an hour before our event (if requested), the cutting, plating & serving of your dessert, and also the cleaning of TPMF utensils afterwards.
We are lucky enough to have a fully licenced cocktail bar onsite, and therefore do not allow any other alcohol to be brought into the venue.
There is street parking outside venue as well as complimentary valet assist during peak periods. There is also a public carpark at the nearby Lighthorse Park off Riverpark Drive and also more street parking at Casula Parklands on Powerhouse Road.
Yes, we cater for all dietary requirements. Please let our friendly staff know of any restrictions, so we can accommodate accordingly.
Yes, all of our meat is certified halal.
Children aged 2 – 12 years old are able to select their menu on the day of the event. The cost is $25.00ea and includes a choice main and scoop of ice cream.
You are more than welcome to plug in to our inhouse sound system with your phone, and customise the music for your special occasion. This is at no extra charge. We only ask that you are mindful of the fact that your music will then be heard throughout the entire venue, so please nothing offensive. Unfortunately, a DJ would compromise the dining experience of our other guests, so they are not permitted.

Your booking is only officially confirmed after we have received a 50% deposit on your preselected menu, along with a signed copy of your Booking Agreement. Once this is done, we will confirm your booking in writing, via email.

The number of guests you initially book for, is the MINIMUM number of guests you agree to paying for, regardless of last minute cancellations and no shows. However, should your numbers increase, we would need to know at least 7 days prior to the event. 7 days prior to the event, we also require a list of any dietary requirements, your menu confirmation, special requests, and final payment on your preselected menu/package.
The deposit is 50% of the preselected food menu for your minimum number of confirmed adult guests. This can be paid in cash, via bank transfer or via credit card.

Includes Event Cancellations, Postponements, Room or Date Changes

Should there be cause to cancel your booking, The Paper Mill Food must be notified in writing and the following cancellation procedures will apply on all changes:These cancellation fees cover our expenses which include by are not limited to overheads, wages, purchases, orders, room maintenance contractors, administration and utilities.

All cancellations made after payment of Booking FeeThe Booking Fee will be forfeited as this in non-refundable and non-transferable, and will be withheld as part of your agreement.

Cancellation notice within 7 days of the event Full payment including Booking Fee plus Final Invoice is required. Total invoice includes total number of guests, The Paper Mill Event Package price per head including food & beverage plus any additional extra’s including but not limited to 3rd party suppliers to additional staff required.

Includes Event Cancellations, Postponements, Room or Date Changes

Should there be cause to cancel your booking, The Paper Mill Food must be notified in writing and the following cancellation procedures will apply on all changes:These cancellation fees cover our expenses which include by are not limited to overheads, wages, purchases, orders, room maintenance contractors, administration and utilities.

All cancellations made after payment of Booking Fee The Booking Fee will be forfeited as this in non-refundable and non-transferable, and will be withheld as part of your agreement.

Cancellation notice within 7 days of the event Full payment including Booking Fee plus Final Invoice is required. Total invoice includes total number of guests, The Paper Mill Event Package price per head including food & beverage plus any additional extra’s including but not limited to 3rd party suppliers to additional staff required.