Frequently Asked Questions
Private rooms are reserved for special events and functions and require a minimum spend of $850.00 on a preselected Firepit menu. Private rooms are subject to availability.
Lunch time reservations need to be finished and bumped out by 4:30pm at the latest. Dinner reservations have until 11:00pm for guests to leave and suppliers to bump out, as this is when the venue closes. The Firepit kitchen closes at 10:00pm
Your booking is only officially confirmed after we have received a 50% deposit on your preselected menu, along with a signed copy of your Booking Agreement. Once this is done, we will confirm your booking in writing, via email.
Includes Event Cancellations, Postponements, Room or Date Changes
Should there be cause to cancel your booking, The Paper Mill Food must be notified in writing and the following cancellation procedures will apply on all changes:These cancellation fees cover our expenses which include by are not limited to overheads, wages, purchases, orders, room maintenance contractors, administration and utilities.
All cancellations made after payment of Booking FeeThe Booking Fee will be forfeited as this in non-refundable and non-transferable, and will be withheld as part of your agreement.
Cancellation notice within 7 days of the event Full payment including Booking Fee plus Final Invoice is required. Total invoice includes total number of guests, The Paper Mill Event Package price per head including food & beverage plus any additional extra’s including but not limited to 3rd party suppliers to additional staff required.
Includes Event Cancellations, Postponements, Room or Date Changes
Should there be cause to cancel your booking, The Paper Mill Food must be notified in writing and the following cancellation procedures will apply on all changes:These cancellation fees cover our expenses which include by are not limited to overheads, wages, purchases, orders, room maintenance contractors, administration and utilities.
All cancellations made after payment of Booking Fee The Booking Fee will be forfeited as this in non-refundable and non-transferable, and will be withheld as part of your agreement.
Cancellation notice within 7 days of the event Full payment including Booking Fee plus Final Invoice is required. Total invoice includes total number of guests, The Paper Mill Event Package price per head including food & beverage plus any additional extra’s including but not limited to 3rd party suppliers to additional staff required.